At Pace Express Private Limited, we value the trust you place in us when you avail our courier and air freight services. This Privacy Policy outlines how we collect, use, share, and protect your personal information in accordance with applicable laws in India, including the Information Technology Act, 2000, and its amendments.
1. Information We Collect
1.1 Personal Information To provide our services, we may collect the following personally identifiable information (PII):
- Name
- Address (Pickup and Delivery)
- Phone Number
- Email Address
- Identification Documents (e.g., PAN, Aadhaar, Passport)
- Payment Information (e.g., credit/debit card details, UPI)
- Shipment Details (e.g., package contents, weight, dimensions)
1.2 Non-Personal Information We may also collect non-personally identifiable information, such as:
- IP Address
- Browser Type
- Operating System
- General Location Data
- Visit Statistics (e.g., pages viewed, time spent on the website)
1.3 Cookies and Tracking Technologies Our website may use cookies and similar technologies to enhance your experience. Cookies are small data files stored on your device that help us recognize you on subsequent visits and provide customized services. You can control cookie preferences through your browser settings.
2. How We Use Your Information
2.1 Service Fulfilment We use your personal information to process and fulfill your courier and air freight orders, including:
- Pickup and Delivery: Arranging and managing pickup and delivery of shipments.
- Payment Processing: Handling payments for services rendered.
- Customer Support: Addressing inquiries, claims, and complaints.
2.2 Legal Compliance We may retain and use your information to comply with legal and regulatory requirements, such as maintaining transaction records, adhering to customs regulations, and responding to legal requests.
2.3 Communication We may use your contact information to send you important updates regarding your shipments, service changes, and promotional offers. You can manage your communication preferences in your account settings.
2.4 Service Improvement We analyze non-personal data to improve our services, optimize our website, and enhance the user experience.
3. Information Sharing and Disclosure
3.1 Third-Party Service Providers We may share your information with trusted third-party service providers who assist us in delivering our services, such as:
- Logistics Partners
- Payment Gateways
- Customs Agents
- IT and Security Services These providers are bound by confidentiality agreements and are only authorized to use your information as necessary to provide their services.
3.2 Legal Requirements We may disclose your information if required by law, or in response to lawful requests from public authorities, including to meet national security or law enforcement requirements.
3.3 Business Transfers In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.
4. Your Rights and Choices
4.1 Access and Correction You have the right to access and correct any inaccuracies in your personal information. You can update your information through your account settings or by contacting our customer support.
4.2 Data Deletion You can request the deletion of recipient data for orders older than one year through your account settings. Please note that certain data may need to be retained for legal compliance or legitimate business purposes.
4.3 Account Deactivation To deactivate or close your account, please contact us. Note that deactivation may affect your ability to use our services and file future claims.
4.4 Communication Preferences You can opt-out of receiving promotional communications by adjusting your preferences in your account settings or by following the unsubscribe instructions in our emails.
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Non-personal data may be retained indefinitely for analysis and service improvement.
7. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. We encourage you to review this policy regularly. Your continued use of our services after any changes indicates your acceptance of the updated policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Pace Express Pvt. Ltd.
Address: Building No. 3, Unit No. 4, Sona Udyog Industrial Estate,
Parsi Panchayat Road, Andheri East, Mumbai – 400069
Email: pooja.salunke@paceexp.com
Phone: +91 93727 14386
